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Return and Exchanges Policy

We want you to love the pieces you've received just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 30-day return window to create a return. Return instructions can be found at the end of this article.

We have a 30-day return window for all items on our site (excluding items discounted 30% or more). This return window begins once your package has been delivered to you.

In the unlikely event that you've received an incorrect item, are missing an item from your order, or an item is damaged in any way, please submit a ticket to our Support Team! (Failure to notify our Support Team of this prior to shipment will cause your item to be subject to our Returns Policy along with any costs that may be associated with a denied return.)

We gladly accept returns for both refunds and exchanges!

• Exchanges can only be requested for the same item/color in alternate sizes.

• If your exchange cannot be completed due to unavailable stock or a different item or color is requested, a refund will be issued.

• Items must be unwashed and not put through a dryer.

• Items covered in animal/human hair are subject to denial.

• Items covered in lint, powder, skin cells, or other matter are subject to denial.

• Items with piling may be subject to denial.

• Items with strong odors or smells that resemble smoke, cologne, detergent, scented spray, body odor, etc., will not be accepted.

• Items with markings or other stains (such as deodorant) will not be accepted.

• We cannot accept returns (including issuing refunds) or exchanges on any water bottles, face masks, underwear, or socks for hygiene reasons.

• Many (but not all) of our items include tags. Please ensure these tags are attached, or your return will be subject to denial.
  
  
  

Return Shipping Options

At this time, we do not offer free shipping on returns. However, we do have two return shipping options:

1. Self-ship: Through our portal, you will create an RMA for your returning items, and postage can be paid for via any courier service of your choosing.

2. Prepaid return label: The costs of the label will be deducted from your refund.

• If you are returning your entire order, please note that the original shipping costs will not be refunded.

• Any returns that are delivered outside of 45 days of the delivery date of your order may be subject to denial. Please contact our support team if your return is delayed unexpectedly.

• If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days.

Can Sale Items Be Returned?

Any items discounted 30% or more are considered final sale and cannot be returned for a refund or exchange. Items discounted less than 30% are welcome to be returned within our 30-day window.

Although ineligible for returns, items marked final sale are still covered under our Warranty Policy.

Start your return here!

Returning Your Order to the Correct Store

Please make sure you are returning your order to the correct store — if you've ordered from alphaleteathletics.ca, your order can only be returned to that store (alphaleteathletics.com and alphalete.uk do not qualify).

If you have read our full Return Policy, please follow the instructions below!

Step-by-Step Return Process

1. Generate a Return Merchandise Authorization (RMA)

   • Use the return portal by clicking our returns link.

   • This will make your return process with us easier once we receive it.
     
     

2. Select the Self-Ship Option
   
   

3. Include Your Packing Slip

   • Make sure your order number is visible.

   • If you do not have your packing slip, leave a note in your package with your 7-digit order number and any additional instructions regarding your refund/exchange.

4. Ship Your Return

   • Once you have completed Steps 1-3 and have packed up your item(s), you may use any courier of your choosing to send the items back to us at the address below.

Return Address

Alphalete Athletics
54 Carnforth Road
Toronto, Ontario M4A 2K7
Canada

Start your return here!

90-Day Warranty Policy

We have a 90-day Warranty for all items on our site! The warranty begins once your package has been delivered to you. This policy was made effective on April 16, 2022.

Items deemed defective by the manufacturer or damaged within the policy timeframe are covered.

If you've received an incorrect item, are missing an item from your order, or an item is damaged in any way, please submit a ticket to our Support Team!

Failure to report damaged or defective items to our Support Team will result in your item being subject to our Returns Policy, along with any costs that may be associated with a denied return.

What is Considered Defective or Damaged?

We stand behind the quality of our pieces. If you experience any of the following issues, they may be covered under our Warranty Policy:

• Holes

• Rips/Tears

• Logo/Label Issues

• Manufacturing Errors

• Missing Features

• Other one-of-a-kind instances as deemed by our Support Team

Dye Process Disclaimer

All of our pieces undergo a dip-dyeing process to create Alphalete’s exclusive color palettes for each launch. Due to this process, the fit, feel, compression, or stretch of the fabric may vary slightly between colors.

Color Variations

Some product descriptions may include possible color variations. The combination of pigments used to create each color may alter its appearance under different styles of lighting.

• Items of the same color may vary in shade due to differences in fabric (e.g., seamless leggings vs. a bra from a different collection).

• Studio lighting may cause items to appear slightly different compared to indoor or natural lighting.

• We are not responsible for misconceptions caused by device display settings.

Sheerness and Care Guide

Sheerness

• Some items may include sheerness at full stretch, which will be listed in the product description.

• Sheerness is not considered a defect. Please ensure any unwanted items due to sheerness are returned within the return timeframe.

Care Guide

• Each product page includes a care guide specific to that item.

• Failure to follow the care guide may void the Warranty Policy.

Are Sale Items Covered Under the Warranty Policy?

Items purchased directly from Alphalete Athletics are covered under our 90-day Warranty Policy, including discounted and final sale pieces.

• Items discounted 30% or more are considered final sale and are not eligible for returns, refunds, or exchanges.

Order Modification Policy

We understand that mistakes can happen in the excitement of placing an order. If your order has not yet been fulfilled for shipment, we can make the following changes:

• Swap the color or size of an item

• Update your shipping address

• Update your email address

• Cancel an item

• Cancel the order

Important Notes

• We are unable to apply gift cards or discount codes to an order once it is placed. We apologize for any inconvenience.

• Changes cannot be guaranteed before fulfillment.

• For address changes after shipment, please contact your shipping courier after the first scan on your order.
  
  

If you require any of the above changes, please submit a ticket to our Support Team with your request [here]!

Incorrect or Missing Items

Sometimes, human error happens—but rest assured, our Support Team is ready to make it right!

If you received an incorrect item or are missing an item from your order, please submit a ticket [here] with the following details:

• Order number

• The item(s) in question
  
  

Required Information

To assist you efficiently, our Support Team will require photos of:

• The packaging your order arrived in

• The items you did receive

Additionally, you may be required to return any incorrect items received back to our facility with a prepaid return label.

Out-of-Stock Items

If an item in your order was out of stock at the time of fulfillment, a refund will be issued to avoid any liability risks.

• If you did not receive an email notification about an out-of-stock item but notice it was missing from your shipment confirmation email, please contact our Support Team for assistance!

Order confirmations are typically sent within 15 minutes of placing your order. If you haven’t received yours, we recommend checking your spam or junk mail folder, as our emails can sometimes end up there.

Still no luck? No worries—we’re here to help! Just reach out to our Support Team by submitting a ticket, and we’ll make sure you get the details you need.

Don't stress! We suggest double checking around your property, mailbox, front desk/locker area, and with neighbors first.

It is recommended by the couriers we use to wait an additional 5 business days for delivery. It is very common for packages to be delivered a few days after initially being marked as delivered.

If you have waited these extra days, or would like further assistance looking into your package's delivery, please contact our Support Team!


*Please note that reporting a lost package 30 days or more after the date of delivery may limit our ability to assist you.

Forwarding Addresses:  We strongly discourage and prohibit the use of forwarding addresses on our CA website. At this time, our CA warehouse only ships to domestic residential addresses ; these locations can be seen at checkout. If a forwarding address in use is detected, your order is subject to immediate cancellation. We highly recommend shopping from our UK site, as our UK warehouse caters to shipping to the rest of the world.

*Please note that Alphalete will not be held liable for lost orders that were shipped to a forwarding address. For more information on this matter please contact our support team!

Order Fulfillment & Shipping Information

Fulfillment Timeframe

Be sure to check your order confirmation email for our fulfillment timeframe. As of now, our standard fulfillment timeline is 5-7 business days. However, during high-volume events such as Black Friday or our Birthday Sale, this timeframe is extended to 10-15 business days.

Once your order has been packed by our Fulfillment Team, it will be picked up by the shipping courier. You will receive an email notification with your tracking number once your package is in transit.

Shipping & Delivery Delays

We are just as excited for you to receive your new products! However, delays during transit may occur, which are beyond our control. If you have any delivery-related questions, we recommend contacting your shipping courier directly.

Fulfillment vs. Shipping Timeframes

It is important to note the difference between fulfillment time and shipping time:

• Fulfillment Timeframe: The time it takes for our team to pack and prepare your order for pickup by the courier.

• Shipping Timeframe: The time it takes for the courier to deliver your package once it has been picked up from our distribution center

Canadian shoppers, we have great news: no more customs fees!

As of May 2021, our Canadian Distribution Center and website are ready to fulfill your orders!

Please make sure you are shopping from alphaleteathletics.ca as our other websites and Distribution Centers are located outside of Canada where customs fees may still apply. Happy shopping!

Accepted Payment Methods

We offer several secure and convenient payment options at checkout:

Credit & Debit Cards

We accept the following major card providers:

• Visa

• MasterCard

• American Express

• Discover

• Apple Pay

PayPal

If you have a PayPal account, you can enjoy a quick and secure checkout experience by simply entering your password.

Gift Cards

Got a gift card? Whether you purchased one, won one in a giveaway, or received one as a gift, you can apply it at checkout toward your order!

Buy Now, Pay Later

We offer Sezzle as a payment option, allowing you to:

• Split your order into 4 interest-free payments over 6 weeks

• Pay on time with no fees

• Enjoy zero impact on your credit
  
  
  

Please Note: Prepaid Visa cards cannot be used as a payment method when ordering. We apologize for any inconvenience.

Absolutely! There are no restrictions whatsoever. Please note we are unable to apply gift cards and discount codes to an order once it is placed, we apologize for any inconvenience.

If you paid fully with a gift card: The amount will be returned to the same gift card you originally used after your refund is processed.


If you paid partially with a gift card: The amount will be returned to the gift card used on the order first. Any remaining amount will then be issued to the other form of payment used on the order.


If you no longer have that gift card code or have additional questions, please contact our Support Team.

If you have received or purchased a gift card from one site, it can only be used on that particular site.

For example, if you've purchased or received a gift card from alphaleteathletics.com, it can only be used on that website (our US site). It will not be valid on alphaleteathletics.ca or alphalete.uk. Please note we are unable to apply gift cards and discount codes to an order once it is placed, we apologize for any inconvenience.

Athlete and Affiliate Codes: Our Athlete and Affiliate Codes are a way to show us how much you support your favorite members of our team as well as enjoy 10% off your order!


Please note that we are unable to apply an athlete/affiliate code, discount, or reimburse this percentage for an existing order.


Discount codes: We offer a 10% discount to our first responders, military personnel, and students through the identity verification program offered by VerifyPass.

At this time, only one discount code or athlete/affiliate code can be used per order.

For example, if you have a free shipping discount and a 10% discount, choose the one that suits your particular order best, and save the other for next time!

Please note we are unable to apply gift cards and discount codes to an order once it is placed, we apologize for any inconvenience.

Make sure you are entering the code exactly how it is shown, without any extra spaces or characters. You may also want to double-check that you are shopping on the same website your code was issued from. For example, if the code was issued to you from our US store, it can only be used on that store (and vice versa). If your code still isn't working, please contact our Support Team and they will sort this out for you as quickly as possible!

Alphalete is not a brand, it's not a product line, and it's most certainly not a supremely fitted Performance Tee (although we are known to make those exceptionally well).

Alphalete is a group of people. People with a relentless focus on making small, incremental improvements each and every day.

Since day one, our Mission Statement has pushed us to innovate and grow. Our focus has always been to bring value to our community, to lift someone's spirits, and to always listen to feedback in our pursuit to become the best that we can be.

We do this by always keeping our values at the forefront of everything we do, encouraging people to never stop developing themselves, to keep an open mind to what tomorrow may bring, and most importantly, to do what they say they are going to do when they say they're going to do it.

If you're ready to embrace these core values, continue tagging us in all photos, reels, & more! @alphalete, @alphaleteathletics, & #alphalete so our Athlete Managers can keep an eye out!

The official dates are set! Visit the Summer Shredding website for all of the details. 🐺

If there's an item you have your eye on, we recommend signing up for the newsletter at the bottom of our homepage. We'll send you a notification when products come back in stock, and about new launches that are coming up. That's it — no spam ever!

If you need a hand, our Support Team is ready to assist you! Please submit a ticket here with all relevant details, and we'll get back to you as soon as possible.

Response Time

• We typically respond within 2 business days or less. These timeframes may extend during peak sale periods.

• If you’ve already contacted our Support Team and haven’t heard back yet, click here for further assistance.
  
  

Support Team Hours of Operation

Monday–Friday: 9 AM – 5 PM CST
Holiday Exceptions (Closed On):

• Christmas Eve

• Christmas Day

• New Year’s Day

• New Year's Eve

• Thanksgiving Day

• Memorial Day

• Labor Day

• Independence Day
  
  

Please note: Our team is based in Texas, USA

Want to work out at the facility we call home? Check below for all the information you'll need. You can also visit their website! 

Alphaland Gym address: 1502 Industrial Dr Missouri City, TX 77489 United States Hours: Monday-Thursday: 5am-11pm Friday: 5am-10pm Saturday: 8am-9pm Sunday: 10am-8 pm